StoreDesk

Terms of Service

Last updated October 30, 2026

These terms apply to StoreDesk, operated by Keelbrook Holdings LLC (“we”, “us”), 1725 Ada Lane, Little Elm, TX 75068. By creating an account or using StoreDesk you agree to them. If you use StoreDesk for a business, you agree on its behalf. Section 10 covers text messages and applies to everyone who receives them.

1. The service

StoreDesk is an AI front desk for self-storage facilities. It answers customers by text message, WhatsApp, email and website chat, takes reservations, prepares leases for signature, sends payment links and gate codes, and hands conversations to facility staff when needed. StoreDesk is in early access, and features may change.

2. Your account

• Give accurate information and keep it up to date.
• Keep your password safe. You are responsible for activity on your account.
• Tell us straight away at support@getstoredesk.com if you think your account has been misused.

3. Your facility, your rules

You decide your prices, policies, lease wording and payment arrangements, and you are responsible for them and for your relationship with your tenants. StoreDesk follows the information you give it. Review your setup, the answers it will give, and the lease template before you turn it on, and keep them current.

4. AI answers

StoreDesk uses AI to write replies. AI can make mistakes. StoreDesk is designed to hand complaints, damage, legal questions and anything it is unsure about to your staff, but you remain responsible for decisions about your facility and your tenants.

5. Messaging your customers

• You may only use StoreDesk to message people who contacted your facility or agreed to receive messages from it, and you must follow the laws that apply to text messages and email, such as the Telephone Consumer Protection Act.
• Do not use StoreDesk for marketing campaigns or messages people have not asked for.
• StoreDesk stops texting anyone who replies STOP, and you must not try to get around an opt-out.

6. Payments

Tenants pay through your own payment processor, your own payment page, or at your office. Money goes to you, not through us, and your processor’s terms apply. Any fees for StoreDesk are agreed with you separately in writing.

7. Acceptable use

Do not use StoreDesk to:

• break the law, or send spam, misleading or harmful messages;
• upload content you have no right to use;
• try to access other facilities’ data, disrupt the service, or get around its security.

8. Your data

Your facility’s data and your tenants’ information stay yours. You allow us to store and process them only to provide StoreDesk, as described in our Privacy Policy. You confirm you have the right to give us that information.

9. Availability, warranties and liability

We work to keep StoreDesk running and accurate, but it is provided “as is” and may sometimes be unavailable. To the extent the law allows, we make no warranties beyond those in these terms, and we are not liable for indirect or consequential losses, such as lost profits or lost rentals. Our total liability to you is limited to the fees you paid us for StoreDesk in the 12 months before the claim.

10. Text messaging terms

Program. StoreDesk sends text messages on behalf of self-storage facilities to people who contact them. Messages include replies to questions, reservation and lease updates, payment links, rent reminders, gate codes and account notices.

• Opting in. You agree to receive messages when you text a facility’s StoreDesk number or give the facility your number and agree to be contacted by text.
• Frequency. Message frequency varies with your conversation and your rental.
• Cost. Message and data rates may apply. Check your mobile plan for details.
• Opting out. Reply STOP at any time to stop receiving messages. You will receive one message confirming you have opted out.
• Help. Reply HELP for help, or email support@getstoredesk.com.
• Carriers. Mobile carriers are not liable for delayed or undelivered messages.
• Privacy. We do not share mobile numbers or text messaging consent with third parties for marketing. See our Privacy Policy.

11. Ending the service

You can stop using StoreDesk at any time. We may suspend or close an account that breaks these terms or puts others at risk, and we will tell you why unless the law prevents it. When an account closes, you can ask for a copy of your data within 30 days.

12. Changes to these terms

We may update these terms. We will change the date above and tell facility owners by email about significant changes before they take effect. Continuing to use StoreDesk after that means you accept the new terms.

13. Governing law

These terms are governed by the laws of the State of Texas, and any dispute will be handled by the courts in Texas.

14. Contact

Keelbrook Holdings LLC
1725 Ada Lane, Little Elm, TX 75068
support@getstoredesk.com