The front desk that never closes
StoreDesk answers every text, WhatsApp, email and website chat for your facility, and takes customers from the first question to the gate code, while you get on with your day.
Now onboarding independent facilities
Hi, do you have a 10×10 free this weekend?
Yes! Two climate-controlled 10×10s at $129/mo. Want me to hold one until Saturday?
Yes please
Done. Unit B14 is yours until Sat 6pm. Tap here to rent online in a few minutes.
Lease signed and paid. Your gate code is 4 8 2 6. Welcome to Bayside!
From first question to gate code.
The whole rental, handled in the conversation your customer already started.
Answers
Availability, prices and your policies, straight from your own units and documents.
Reserves
Holds the right unit for as long as you choose, and releases it when a hold lapses.
Signs & pays
Your lease wording, signed online, with payment through your own processor.
Hands over the key
Sends the gate code once the lease is signed and paid. Move-in, done.
Everything a great front desk does.
Built only for self-storage, so it understands units, holds, leases and gate codes.
Knows your facility
Answers from your unit grid, rates and documents. You check what it will say before it says it.
Reservations that run themselves
Holds, deposits and cards on file, with your late-cancellation and no-show rules applied.
Leases, signed online
Fills in your own lease, checks it against the approved version, and returns a signed PDF with an audit page.
Money goes to you
Payment links through your processor, your own payment page, or pay at the office. Never through us.
Hands over when it matters
Upset customers, damage, legal questions: it brings you in with a clear summary, never guesses.
One calm dashboard
Every conversation, tenant, unit and payment, for one facility or several. Take over any chat in a tap.
It knows when to call you in.
Clear rules decide what StoreDesk handles and what comes to you. Rentals that need your approval wait for your yes, and every hand-over arrives with the full story.
- Upset customers, damage, theft or injury
- Liens, evictions and legal threats
- Anything outside the rules you set
- Rentals that need your approval
Handed to you: possible damage
Maria (unit C07, text) says water came in under her door after last night's storm. She's calm and sent two photos. She asked whether her items are covered.
The routine, handled on time.
Rent reminders
A friendly nudge with the amount and how to pay, sent before the due date.
Late fees, applied fairly
Your fee rules, a clear notice to the tenant, and an alert to you.
Your week in one message
Move-ins, reservations, payments and anything that needs you.
Two-step sign-in
Authenticator codes and recovery codes protect every owner account.
Private by design
Customers' details are kept out of server logs.
Every change recorded
An audit log of who did what, and when, for each facility.
You stay in charge
Pause the agent, take over a conversation, or reply as yourself at any time.
Good questions.
Do my customers know they're talking to an AI?
StoreDesk speaks for your facility, in your name, and follows the tone and rules you set. When a conversation needs a person, it says so and brings you in.
Does StoreDesk touch my money?
No. Payments go through your own processor, your own payment page, or are paid at the office. StoreDesk only sends the link and records the result.
What happens with a difficult conversation?
Damage, theft, injury, legal threats, liens, or anything outside your rules are handed to you straight away, with a summary, so nobody gets an answer they shouldn't.
Can I use my own lease?
Yes. StoreDesk fills in your own lease wording, checks it against the version you approved, and collects the signature online.
Which channels does it cover?
Text messages and WhatsApp on your facility's number, email at your facility's own address, chat on your website, and reservations from listing sites.
How do I get started?
We're onboarding a small number of facilities first. Request early access and we'll set StoreDesk up with you.
Ready for a front desk that never sleeps?
We're onboarding a small group of independent facilities. Tell us about yours.
Get early access Or email fasil@getstoredesk.com