From first question to gate code.
StoreDesk runs the whole rental inside the conversation your customer started, follows your rules at every step, and brings you in when a person should decide.
Four steps, one conversation.
- 1
Answers
Every question gets a reply in seconds, day or night, from your own information.
- Prices and availability come from your unit grid, so it never offers a unit you don't have.
- Policies, hours and access come from the documents you upload. You can check what it knows before it goes live.
- It speaks in the name, tone and languages you choose.
Hi, do you have a 10×10 free this weekend? And can I get in on Sundays?
Yes. Two climate-controlled 10×10s at $129/mo. The gate is open every day, 6am to 10pm.
- 2
Reserves
When a customer is ready, it holds the right unit under your reservation rules.
- Holds last until the move-in date plus your grace days, or a fixed number of hours. Your choice.
- For move-ins further ahead, ask for a deposit or a card on file, or keep every hold free.
- Late cancellations and no-shows follow your fees, and refunds are automatic or wait for your approval.
Yes please, I'd like to move in Saturday.
Done. Unit B14 is held for you until Saturday, 6pm.
Reserved - 3
Signs & pays
The rental is finished online, in the same conversation.
- The lease is filled in from your approved lease and checked word for word against it before it is sent.
- The customer signs online. The signed PDF includes an audit page recording when and from which device it was signed.
- If you want to approve each rental first, it waits for your yes before sending the lease.
- Payment goes to you: through your payment processor, your own payment page, or at the office.
Here's your lease and first-month payment: sign and pay. It takes about two minutes.
Signed and paid!
SignedPaid - 4
Hands over the key
Move-in is ready the moment the paperwork is done.
- The gate code is sent only once the lease is signed and paid.
- Codes come from a list you load in advance, or you enter each one yourself.
All set. Your gate code is 4 8 2 6. Unit B14 is on the ground floor. Welcome to Bayside!
Moved in
The routine keeps running.
Rent reminders
Tenants without autopay get the amount and how to pay.
Late fees
Rent is marked late, your late fee is added once, and the tenant is told. You get an alert.
Your week in one message
Move-ins, reservations, payments and anything that needs you, by email, text and phone notification.
Some conversations need you.
StoreDesk doesn't guess on these. It hands the conversation to you with a short summary, and the customer is told the office will follow up with them in the same conversation.
You can also pause it, take over any conversation, or reply as yourself at any time.
- Refunds, disputes and wrong charges
- Liens, auctions, evictions and legal threats
- Damage, theft, break-ins and injuries
- A customer who asks for a person or is clearly frustrated
- Rentals that need your approval
What you tell it once.
A checklist in your dashboard walks you through each step and shows what's left.
Facility details
Address, office hours and gate hours.
Your units
Sizes, features and prices.
Your rules
Deposits, fees, discounts and reservations. Sensible defaults are filled in.
Your lease
Add your lease and approve it once.
Documents
Your FAQ or rules, so it answers the way you would.
How tenants pay
Your payment processor, your own payment page, or at the office.
Channels
Where customers reach it: text, WhatsApp, email, website chat.
Try it yourself
Chat, text or rent a unit as a customer would, then go live.
See it with your own units.
We're onboarding a small group of independent facilities. Tell us about yours.
Get early access Or email info@getstoredesk.com